Refund policy
At KIVON, we want you to feel confident in every purchase. If something isn't quite right, we've made the return process as straightforward as possible. Please read through the details below before starting a return.
Return window
You may return eligible items within 14 days of the delivery date shown on your shipping confirmation. Requests submitted after this window cannot be accepted, so we recommend trying on and inspecting your items as soon as they arrive.
Condition of items
To be eligible for a return, items must meet the following conditions:
- Unworn and unwashed
- In original condition, with no signs of wear, alteration, or damage
- All original tags still attached
- Returned in original packaging where possible
Items that don't meet these conditions may be sent back to you at your expense, or may not be eligible for a refund.
Non-returnable items
For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:
- Underwear and intimate apparel
- Earrings
- Any item marked as Final Sale or purchased during a clearance promotion
Return shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable, insured shipping method — KIVON is not responsible for items lost or damaged in transit that were not sent using a trackable service.
How to start a return
- Email us at ejabmotives@gmail.com with your order number and the item(s) you'd like to return.
- We'll confirm your return is eligible and provide instructions on where to send your item.
- Once we receive and inspect the returned item, we'll notify you of the outcome.
Refunds
If your return is approved, we'll process your refund to your original payment method within 5–10 business days of receiving the returned item. Please note that depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
We do not offer cash refunds. If you paid using a gift card or store credit, your refund will be issued in the same form.
Exchanges
We currently do not offer direct exchanges. If you'd like a different size or color, please return your original item for a refund and place a new order separately.
Damaged or incorrect items
If you received an item that arrived damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at ejabmotives@gmail.com with photos of the item. We'll work with you to make it right at no additional cost.
Questions
If you have any questions about our return policy, feel free to reach out to us at ejabmotives@gmail.com — we're happy to help.