Shipping policy

Thank you for shopping with KIVON. Below you'll find details on how and when your order will ship.

Processing time

Orders are typically processed within 1-2 business days of purchase. You'll receive a shipping confirmation email with tracking information once your order ships.

Shipping times

All KIVON orders ship from our U.S. warehouse in Los Angeles, California.

In-stock items
Items that are in stock at our U.S. warehouse ship within 2 business days of your order being processed. Delivery typically takes an additional 2-5 business days depending on your location, for a total of about 3-7 business days from order to delivery.

Backordered items
Some items are sourced from our partners in Korea and restocked at our U.S. warehouse periodically. If an item you ordered is temporarily out of stock and awaiting restock, it may take approximately 2 weeks (10-14 business days) before it ships, due to international transit and customs clearance into our warehouse. We'll always notify you if any part of your order is on backorder, along with an estimated ship date.

If your order contains a mix of in-stock and backordered items, they may ship separately so you receive your in-stock items as soon as possible.

Shipping rates

Shipping rates are calculated at checkout based on your location and the items in your cart.

Where we ship

We currently ship within the United States, as well as internationally to select countries. Available shipping destinations and rates will be shown at checkout.

Order tracking

Once your order ships, you'll receive an email with tracking information. Please allow 24-48 hours for tracking information to update after you receive your shipping confirmation.

Customs and import charges

For international orders, your order may be subject to import duties, taxes, or customs fees depending on your destination. These charges, if any, are the responsibility of the customer and are not included in the item price or shipping cost, unless otherwise noted at checkout.

Delays

While we do our best to meet the timeframes above, shipping times are estimates and not guaranteed. We are not responsible for delays caused by the shipping carrier, customs processing, weather, or other events outside our control.

Questions

If you have any questions about your shipment, please contact us at ejabmotives@gmail.com with your order number.